Salon Policies

Bookings & deposits

Your appointment is reserved once the Bookly booking process is completed and any deposit required for that service has been paid or recorded. A deposit forms part of the appointment total; it is not an additional charge.

Please check the service, date, time, contact details and selected extras before confirming. Where a balance remains, it is due using the payment options made available by BoujeeSets, including Yoco online payment, EFT or Card Payment at Salon where offered.

Cancellations & rescheduling

Please provide at least 24 hours' notice to cancel or reschedule an appointment. This gives us a reasonable opportunity to offer the appointment time to another client.

Late cancellations or rescheduling requests may result in loss of the deposit attached to that appointment. A replacement booking may require a new deposit.

Late arrivals

Please arrive on time for your appointment. If you arrive late, the remaining appointment time may need to be used for a simpler design or a reduced service so the next client's appointment is not delayed.

If there is not enough safe working time to complete the booked service properly, the appointment may need to be rescheduled. The cancellation/deposit rules may then apply depending on the circumstances.

No-shows

A no-show is an appointment that is missed without the required cancellation notice. Missed appointments may result in the appointment deposit being forfeited.

If you know you cannot attend, please contact BoujeeSets as early as possible rather than allowing the appointment to become a no-show.

Service selection, nail art & extras

Please book the correct base service and select the extras you expect to need. Nail art, French, chrome, charms, extensions and similar options can affect both price and the time required for your appointment.

Where an extra is priced per nail, toe or charm, select the expected quantity when booking. Your final total is confirmed from the services and extras actually provided.

Inspiration pictures are welcome. Exact replication cannot always be guaranteed because nail length, shape, natural nail condition, product availability and design complexity can affect the finished result. Chloe will adapt the design to suit your nails while keeping the requested look as close as reasonably possible.

Nail preparation & existing product

Please tell us when booking if you have existing product that may need removal, repair or additional preparation. If extra work was not booked in advance, there may not be enough appointment time to complete every requested design element.

Avoid picking, peeling or forcefully removing enhancements before the appointment, as this can damage the natural nail and may affect what can safely be applied.

Repairs, service concerns & refunds

If you believe there is a service-related problem, please contact BoujeeSets promptly and, where useful, send clear photographs so the concern can be assessed.

Repairs required because of accidental damage, picking, misuse, normal wear or aftercare issues may be chargeable. Genuine service-related concerns will be assessed fairly and an appropriate remedy discussed where applicable.

Completed personalised nail services are not automatically refundable because of a later change of mind. Nothing in this policy limits any rights or remedies that apply under South African law.

Health & safety

Please tell BoujeeSets before treatment about known allergies, sensitivities, nail conditions, injuries, infections or other concerns that could affect the service.

For your safety and ours, BoujeeSets may postpone, adapt or decline a treatment where proceeding would be unsafe or inappropriate.

Guests & children

The salon working area needs to remain calm and safe while tools and products are in use. Please contact BoujeeSets in advance if you need to bring a guest or child so that available space and the appointment setup can be confirmed.

Photography & portfolio images

BoujeeSets may ask to photograph completed nail work for its portfolio, website or social media. You may tell us if you do not want your nails photographed. Any image that identifies you beyond the nail work itself will only be used with appropriate permission.

Bookings, communications & privacy

BoujeeSets may send service communications needed to manage your booking, payment, account or appointment. Promotional communications are handled separately and can be managed from My Account.

For information about personal data, tracking and website use, please read our Privacy Policy, Cookie Policy and Terms & Conditions.